Disgusting work ethics

<p>I had a mechanical breakdown on my car, as this was my first claim of this sort I called in for advice to proceed with the claim for my failed differential.<br />I was asked to submit a quote and the claim will be assessed and I will be paid if all was fine, this was fair so I went to the BMW agents who normally service my car, they advised me that they will not asses the car nor repair the differential as they only replace, and if they had to asses internally I would of had to pay around 4k for labor, they could only give me quote for a new part with labor, so I submitted the quote, and then realized that I could not cover the difference of what oakhurst was willing to pay out, so I paid and towed the car away and in under 24 hours later mailed and advised oakhurst that I will go to a cheaper repair shop, at this time they had canceled the claim as the assessor had deemed the damage as wear and tear as he had made contact with BMW and they advised him so. My car was never physically assessed by BMW, the diff locked up. The company has **** that the car was assessed as it was pending the cheaper repair shops quote as I conveyed with the insurer. I have been asked to fill in a complaints form and every time I call in for progress no one knows a thing, <br />lets be fair guys this is hampering my travels which is costing me money as I cannot drive my car, I refuse this outcome and total dishonestly on your behalf. I will not leave this dormant much longer.</p>