IK
Irene K
1 reviews | Active since Jul 2018
05 Apr 2019, 16:29
Disappointed!!!
Horrible everything, I wish I never did business with them. My money was deducted after I cancelled the contact and they made me to have changes with my bank. Very annoyed. I called them to tell them not to debit and they still did. Who will foot the charges I icnured from the bank?
Helpful (0)
Replies (2)0
Replies (2)
Oakhurst Insurance Company's replyOfficial
08 Apr 2019, 14:49 Dear Irene
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply08 Apr 2019, 14:49
Official
Dear Irene
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Oakhurst Insurance Company's replyOfficial
15 Apr 2019, 16:15Dear Irene
We refer to your Hello Peter complaint logged on 05 April 2019 and wish to respond as follows.
As per our records, your chosen debit day was the 3rd of each month. You requested a cancelation of your policy on 03 April 2019 (debit day) and during the call you were advised of the cancelations' process. It was unfortunately too late to stop the debit order as same had already been sent to the bank. However, we confirm that your policy was cancelled effective 03 April 2019 as per your request, and the premium was refunded to you on 05 April 2019.
We apologise for any inconvenience that this may have caused.
We trust you find the above in order.
Regards,Oakhurst Resolutions Team
We refer to your Hello Peter complaint logged on 05 April 2019 and wish to respond as follows.
As per our records, your chosen debit day was the 3rd of each month. You requested a cancelation of your policy on 03 April 2019 (debit day) and during the call you were advised of the cancelations' process. It was unfortunately too late to stop the debit order as same had already been sent to the bank. However, we confirm that your policy was cancelled effective 03 April 2019 as per your request, and the premium was refunded to you on 05 April 2019.
We apologise for any inconvenience that this may have caused.
We trust you find the above in order.
Regards,Oakhurst Resolutions Team
Oakhurst Insurance Company's reply15 Apr 2019, 16:15
Official
Dear Irene
We refer to your Hello Peter complaint logged on 05 April 2019 and wish to respond as follows.
As per our records, your chosen debit day was the 3rd of each month. You requested a cancelation of your policy on 03 April 2019 (debit day) and during the call you were advised of the cancelations' process. It was unfortunately too late to stop the debit order as same had already been sent to the bank. However, we confirm that your policy was cancelled effective 03 April 2019 as per your request, and the premium was refunded to you on 05 April 2019.
We apologise for any inconvenience that this may have caused.
We trust you find the above in order.
Regards,Oakhurst Resolutions Team
We refer to your Hello Peter complaint logged on 05 April 2019 and wish to respond as follows.
As per our records, your chosen debit day was the 3rd of each month. You requested a cancelation of your policy on 03 April 2019 (debit day) and during the call you were advised of the cancelations' process. It was unfortunately too late to stop the debit order as same had already been sent to the bank. However, we confirm that your policy was cancelled effective 03 April 2019 as per your request, and the premium was refunded to you on 05 April 2019.
We apologise for any inconvenience that this may have caused.
We trust you find the above in order.
Regards,Oakhurst Resolutions Team