1 reviews | Active since Apr 2017
Disapointing Service
<p>A client of Oakhurst insurance bumped into my vehicle in Decemer 2016 and now we are in April 2017 and my claim with Oakhurst has still not been settled. I had to do all the running around getting quotes filling out documents etc although it was not my fault that this accident occured. My vehicle was not even a year old and I have to drive it around with these damages to it.</p> <p> </p> <p>I continuously send emails to Odelia Heynes who takes for ever to get back to me and the last email I received from her was that they are waiting for their assessor to assess the claim. I can not believe it takes the assessor almost 4 months to asses the claim .</p>
To date I have not received any respone from Oakhurst Insurance ,this proves that they are totally incompetant. I would appreciate some response
To date I have not received any respone from Oakhurst Insurance ,this proves that they are totally incompetant. I would appreciate some response
Dear Alvin
Our sincere apologies for not getting back to you sooner with feedback.
Please be advised that our client who was in an accident with you has withdrawn his claim.
You unfortunately do not have any legal grounds to initiate a liability claim against the insurer.
We trust you find the above in order.
Regards,
Oakhurst Resolutions Team
Dear Alvin
Our sincere apologies for not getting back to you sooner with feedback.
Please be advised that our client who was in an accident with you has withdrawn his claim.
You unfortunately do not have any legal grounds to initiate a liability claim against the insurer.
We trust you find the above in order.
Regards,
Oakhurst Resolutions Team
So it takes your company almost 8 months to respond to me. On what grounds did he withdraw his claim and when. The accident occured in December 2016 and all the relevant documentation was submitted timeously to your company. You respond to me in July 2017 .This to me is that you and your client are mere *********.
So it takes your company almost 8 months to respond to me. On what grounds did he withdraw his claim and when. The accident occured in December 2016 and all the relevant documentation was submitted timeously to your company. You respond to me in July 2017 .This to me is that you and your client are mere *********.
Dear Mr Ramaraju
The following was established during our investigation or your complaint.
The liability claim process has been followed through as advised to you when the claim was initiated.
Please note that the liability claim process is a lengthy one in which each claim is investigated on its own merits, and as such a conventional turnaround time to finalise a claim to finalise a matter cannot be set.
We confirm that the matter has been assessed and our Liabilities Department will contact you to advise you of the final outcome on the matter.
We trust the above is in order
Regards
Oakhurst Resolutions Team
Dear Mr Ramaraju
The following was established during our investigation or your complaint.
The liability claim process has been followed through as advised to you when the claim was initiated.
Please note that the liability claim process is a lengthy one in which each claim is investigated on its own merits, and as such a conventional turnaround time to finalise a claim to finalise a matter cannot be set.
We confirm that the matter has been assessed and our Liabilities Department will contact you to advise you of the final outcome on the matter.
We trust the above is in order
Regards
Oakhurst Resolutions Team