SK
Sanelisiwe K

1 reviews | Active since Jul 2016

08 Jul 2016, 10:29

devastating service

<p>Last year Oakhurst increased my car insurance premium without prior notice or warning. After cancelling my cover I was offered a lower premium but there was a catch which was once again not communicated to me, my tracking device was no longer covered. </p> <p> </p> <p>The tracking company is now threatening to have me black listed for non-payment. </p> <p> </p> <p>I've contacted them but my so called personal consultant, doesn't return my emails or communication.</p> <p> </p> <p>I am fed up</p>

0
Replies (2)
Oakhurst Insurance Company
Oakhurst Insurance Company's reply13 Jul 2016, 08:03
Official

Hello Sanelisiwe

Thank you for getting in touch with us.

We will investigate your complaint and get back to you soonest.

Kind regards

Oakhurst Resolutions Team

Oakhurst Insurance Company
Oakhurst Insurance Company's reply14 Jul 2016, 14:25
Official

Hello Sanelisiwe

As discussed with you telephonically. We have arranged to settle the account with Altech Netstar and we will also have the tracking device subscription re-linked to your monthly insurance premium.

We apologies for any inconvenience caused.

Kind regards,

Oakhurst Resolutions Team