Deplorable Customer Service

<p>I have received the most deplorable service from Oakhurst over the last few weeks over my claims. I was in a car accident in the car which I had insured with them and had sent through all relevant documents by 31st October. I was then called and told my car was written off and would be contacted with information about the procedure to follow. This call never came! I then called repeatedly and sent various emails to URGENTLY speak to my claims handler or my portfolio manager about my situation - but was unable to get in contact with them because their lines were too busy, however that did not explain why they didn't respond to my numerous emails, especially since 2 people were allocated specifically to me in this situation. I kept calling and eventually spoke to a lady called Portia, who was able to read my basic claims information off her screen, which was all I needed in my state and which both my claims handler and portfolio manager could have easily done 2 weeks before then.. In this week I spoke to my claims handler (by chance) after calling them once again. She informed me that my documents were being reviewed by management and that I should get feedback by Tuesday (yesterday). I called again yesterday towards the afternoon and was then told that they did not want to give me a timeframe to expect feedback for the sake of dishonouring it - the feedback could come this week or who knows when? There seems to be no sense of urgency whatsoever from them in this case and possibly in other cases. Regardless of the fact that I had communicated my urgency and the difficult situation I'm in to them numerous times, they haven't been able to give me reasonable feedback or a timeframe to work with, let alone sort out my claims. </p>