Deductions when no policy is even active!!

On 22nd of June 2015 i went online and did a quote request oakhurts was one of many to phone me regarding getting insurance on my new vehicle. The only issue i had is i was not informed that in no way will they cover me if i dont take their tracker! my dealer advised me that they have already fitted my tracker no need for me to take one on 23rd of June 2015 i phoned again asking to have my policy adjusted because i already have tracker in my vehicle they then told me i will then have to phone a different insurance company because in no way can they cover me if i already have tracker ( price fixing and stupid i think) so i then ask kindly to cancel my policy i will take my bussiness somewhere else. They then said they will cancel and send a letter. 24th of June 2015 i had to phone again to get a letter. Finally got one! 25th of June a deduction from my account to oakhurst insurance R1061.19 UNACCEPTABLE !! So i phone in again (25th of June 2015)now remember a couple of times Isaac was always in a meeting and someone else had to help me!!(passing the bucket) Patience helped me and said i must email my bank statement and refund will happen! NO respons NO refund as yet!!!