Debit order/border letter

Month end my insurance debit order never went through cause of issues from my bank. I noticed that sunday and dropped her an email though it was weekend and by yesterday matter was resolved. December i went to swaziland on holidays and again sent her an email requesting a border letter which she was on service too... We need dedicated stuff who will attend to your request first time and as a client feel valued.. Keep the great work Madam, now i know that i never made a mistake to insure my second car with u guys again and will continue to be part of Oakhurst family for all my needs