Day light ******* by Oakhurst

I have made a claim with Dotsure regarding to an accident that happen with my car on the 1st November 2018 around 2pm while it was raining at Mainreef Road, my brother was driving and fetching my daughter to school when it happened. he bumped into a lady in front who was also obstructed by a truck in front of her, but she hit a dead break and did not press the indicators to alert other drivers behind her that the was a problem in front of her. she has indicated that on the accident report. and both exchanged personal details and insurance companies covering both cars. they both went to the police station to report the incident in Brixton but were turned back and told they do not fall in the jurisdiction, therefore they had to go to Langlaagte Police station, my child still needed to be fetched from school. I reported to the insurance on the 2nd November 2018 My Complaint with Dotsure is that 1. Dotsure sent me an email indicating that they will not cover the car base on the following - I no longer meet their Criteria - The driver is not a nominated driver - I have a judgment against me by FNB I fail to understand why they do not want to cover the car because: 1. I have called them previously during the period between October 2017 and March 2018 to nominate my brother when I was including home contents on my policy and adding a second address but I was told by the consultant on call that they can not put my brother as a nominated driver because I do not stay with him full time, as long as he has a valid drivers licence I will have to pay an excess for third party. I wanted to nominate him because he sometimes assist me with fetching or taking my child to school when I am unable. that is the reason. now Dotsure tells me they cannot find the recording where that was discussed. 2. The judgement against me was done in 2012 and Dotsure signed me up in 2014 knowing I do not meet their criteria 3. I have never claimed from Dotsure for 4 years and they have been debiting the premiums for 4 years.

today is the 16th November the car is still sitting at the FR Auto PanelBeaters (which affiliates with the insurance Company) In Lenasia, since the 2nd November 2018 and it is accumulating storage fees. I have been in contact with Dotsure but I have been taken from pillar to post because I am disputing their rejection. A lady called me to interrogate me about my claim on the 9th November 2018, after 30 minutes a lady by the name of Anastachia Windwaai (Customer Service Consultant ) called me to let me know that my policy has been cancelled by Dotsure in 30 days. and I asked her why? she told me she was sent to tell me I no longer meet their criteria, when I ask her what criteria is that she said she does not know, she is just a messenger and she will forward me a complaint form to fill in if I have a problem. indeed she sent it but I did not fill it in and sent her a reply to send my what she told me over the phone in writing. but she hasn't till now.

I then Called Dotsure and spoke to Lindobuhle (Receptionist) to complain about the feedback im receiving from Dotsure and she told me she will escalate the matter to complaints department. on the 12th My Husband and I called Dotsure again to complaing. Lindobuhle told me she will send an email to the Panelbeaters for them to release the car as it is accumulating storage fees, I will be reimbursed with some of my premiums. I then called a guy by the name of Karthi he is a representative of Oakhurst at the FR Panelbeaters. to find out if he has received any correspondence from Oakhurst to release the car and he told me "no".

My Husband called Dotsure again and spoke to Lindokuhle and requested to speak to a person in Managament. he was transferred to a lady by the name of Antheresia Povey (Team leader) and told her our issues with her company, she acknowledged the complaint and sent me an email that " she has referred my complaint to the Resolutions Department for further assistance) and that the turn around time is 7 to 14 working days for Resolutions to respond to my claim. on the 14th I received an email from Beaureldine Louw ( Client Care Consultant ) an Endor*****t Schedule. I then called Lindokuhle to find out why was I sent the policy while my issue has not been resolved and after Dotsure told me they have cancelled me in 30 days? later on in the day same day I receive an email from the lady by the name of Pam Koloti (Complaints Liaison) stating that my complaint has been allocated to her. From this point on she will be my direct contact and I she be available at the email address and telephone number displayed below. I then responded to her email and Cc other people I have been talking t regarding my claim. I have since not received any communication from her. on the 15 November Dotsure debited the premium from my account. my claim issue has still not been resolved. today is the 16th November 2018 I called Lindobuhle to find out about the email she claims she has sent to the panel beater to release the car because Karthi has still not received any correspondence from Dotsture. I am still waiting for my car to be fixed by the insurance company. I am being inconvenienced because I use the car for work and school. I have reported the matter with Ombudsman and FSB