Complaint because of dissatisfaction

Item: Oakhurst Insurance Company
Rating: 1
Author: Busisiwe N

I am writing this e mail to you because of my dissatisfaction and frustrations. I was involved in an accident on th 15th June 2019, the claim was approved on the 4th July, from the date of accident i have been using public transport because i did not take the courtesy car option. This matter has been dragging since then with no valid answer, i have been given a run around and no one seems to have a sense of emergency, it is like they do not care about their customers, is that what is called customer service in your company?, im very shocked and disappointed.

Helpful (0)

Replies (2)

Oakhurst Insurance Company's replyOfficial

02 Aug 2019, 15:52

Dear Busisiwe

Thank you for contacting us.

We have forwarded your complaint to the relevant department who will contact you shortly.
We trust you find the above in order.

Regards

Oakhurst Resolutions Team

Oakhurst Insurance Company's reply02 Aug 2019, 15:52

Official

Oakhurst Insurance Company's replyOfficial

05 Aug 2019, 15:29

Dear Busisiwe

We refer to your complaint logged on 02 August 2019.

We apologise for the inconvenience caused.

Kindly note that during the repairs of your vehicle the repairer noticed damage/s to more parts whilst stripping the vehicle. After authorisation, more parts had to be ordered, which caused a delay.

It is unfortunate that each case depends on different circumstances which cannot be foreseen, which we ask that you please bear with.

The insurer ultimately has to make sure that your vehicle is repaired back to the standard it was before the accident.

We trust you find the above in order.

Please do not hesitate to contact our Resolutions department should you have any further queries.

Regards,

Oakhurst Resolutions Team

Oakhurst Insurance Company's reply05 Aug 2019, 15:29