pP
pmhlana P
1 reviews | Active since Oct 2016
08 Aug 2019, 11:08
Complaint because of customer service dissatisfaction.
I would like to escalate some urgent assistance with this matter. On the 12 July 2019 my vehicle was involved in an accident, whereby the avanza driver jumped the red robot and crashed into my vehicle, reported the matter to oakhurst on the same day and forwarded all required documents on the 17 July 2019. The claims accessor allocated to the case was Zukisani Lawana, who always promises to call and provides me with feedback which does not happen. This is frustrating as every time I need feedback I am always the one calling in, instead of having someone calling me.
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Replies (2)
Oakhurst Insurance Company's replyOfficial
08 Aug 2019, 16:53Dear Pakama
Thank you for contacting us.
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is ** days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards,
Oakhurst Resolutions Team
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply08 Aug 2019, 16:53
Official
Dear Pakama
Thank you for contacting us.
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is ** days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards,
Oakhurst Resolutions Team
Oakhurst Resolutions Team
Oakhurst Insurance Company's replyOfficial
15 Aug 2019, 13:41Dear Pakama
We refer to your complaint logged on 08 August 2019, contents of which have been noted.
We refer to your complaint logged on 08 August 2019, contents of which have been noted.
We confirm that a timeline has been provided in our formal response that was sent to you directly, where we advised of the step by step process your claim went through and the communications held between you and the Claims Department.
A discussion was held with you on 14 August 2019 regarding the finalisation of your claim and you were requested to provide proof of required licences. Kindly note that the Claims Department is awaiting same to finalise the matter.
We trust you find the above in order.
We trust you find the above in order.
Regards,
Oakhurst Resolutions Team
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply15 Aug 2019, 13:41
Official
Dear Pakama
We refer to your complaint logged on 08 August 2019, contents of which have been noted.
We refer to your complaint logged on 08 August 2019, contents of which have been noted.
We confirm that a timeline has been provided in our formal response that was sent to you directly, where we advised of the step by step process your claim went through and the communications held between you and the Claims Department.
A discussion was held with you on 14 August 2019 regarding the finalisation of your claim and you were requested to provide proof of required licences. Kindly note that the Claims Department is awaiting same to finalise the matter.
We trust you find the above in order.
We trust you find the above in order.
Regards,
Oakhurst Resolutions Team
Oakhurst Resolutions Team