SM
Sarah M
1 reviews | Active since Dec 2014
11 Mar 2015, 16:03
Complaint
Hi<br> I have been calling insurance for 3 days now am told bukeka will call me back with feedback he/she never does am driving around with a car that does not lock I can't even sleep at night am not sure if in the morning I will find my car,I have to call every time for me to get something done
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Replies (1)
Oakhurst Insurance Company's replyOfficial
16 Mar 2015, 09:56Hello Mamokoma ,
We apologise for any inconvenience caused. We always strive to give our clients excellent service and have addressed the poor service you received.
We referred the matter to the relevant department and can confirm that you were contacted by Vuyisile Ndhlovu (Claims manager) to assist. He advised that they are now waiting for some documents which you need to send to them in order for them to proceed with the claim.
Please do not hesitate to contact Michael Tlou from the Resolutions department should you have any further queries regarding the matter.
Kind regards
The Oakhurst Team
We apologise for any inconvenience caused. We always strive to give our clients excellent service and have addressed the poor service you received.
We referred the matter to the relevant department and can confirm that you were contacted by Vuyisile Ndhlovu (Claims manager) to assist. He advised that they are now waiting for some documents which you need to send to them in order for them to proceed with the claim.
Please do not hesitate to contact Michael Tlou from the Resolutions department should you have any further queries regarding the matter.
Kind regards
The Oakhurst Team
Oakhurst Insurance Company's reply16 Mar 2015, 09:56
Official
Hello Mamokoma ,
We apologise for any inconvenience caused. We always strive to give our clients excellent service and have addressed the poor service you received.
We referred the matter to the relevant department and can confirm that you were contacted by Vuyisile Ndhlovu (Claims manager) to assist. He advised that they are now waiting for some documents which you need to send to them in order for them to proceed with the claim.
Please do not hesitate to contact Michael Tlou from the Resolutions department should you have any further queries regarding the matter.
Kind regards
The Oakhurst Team
We apologise for any inconvenience caused. We always strive to give our clients excellent service and have addressed the poor service you received.
We referred the matter to the relevant department and can confirm that you were contacted by Vuyisile Ndhlovu (Claims manager) to assist. He advised that they are now waiting for some documents which you need to send to them in order for them to proceed with the claim.
Please do not hesitate to contact Michael Tlou from the Resolutions department should you have any further queries regarding the matter.
Kind regards
The Oakhurst Team