1 reviews | Active since Jul 2015
Complain
Hi in 2015 i reported Oakhurst insurance about their behavior towards me, and somewhere early last year 2017 they decided to give me part of what i was supposed to receive an now they started the same problem again telling me different stories and telling me i must wait for about 2-3 years for the refund of which one of their consultants told me that i have to get a refund every year. And they taking me from pillar to post no progress.
Good day
Thank you for contacting Oakhurst Insurance.
We will investigate your complaint and get back to you as soon as possible.
Regards
Oakhurst Resolutions Team
Good day
Thank you for contacting Oakhurst Insurance.
We will investigate your complaint and get back to you as soon as possible.
Regards
Oakhurst Resolutions Team
Dear Carrol
We refer to the telephonic discussion between you and Michael from the Resolutions department on 15 March 2018.
We confirm that you had an accident claim on 18 November 2010 that was authorised and settled. After your claim was finalised, the third party recoveries’ process was explained to you and you accepted. Your total excess for the claim was R13 000.00 (thirteen thousand rand), R8000.00 (eight thousand rand) of which was paid to you by the third party. As such only R5000.00 (five thousand rand) is due to you should the insurer recover 100% from the third party.
We confirm that to date you have received 2 payments to the value of R1892.20 (one thousand eight hundred and ninety two rand, twenty cents). Further payments to you will and can only be made as soon as the insurer has recovered a sufficient amount from the party, who is uninsured.
We confirm that follow-ups with the third party are made regularly to ensure that they pay as per the agreement.
Kindly allow the process to follow through.
We trust you find the above in order.
Oakhurst Resolutions Team
Dear Carrol
We refer to the telephonic discussion between you and Michael from the Resolutions department on 15 March 2018.
We confirm that you had an accident claim on 18 November 2010 that was authorised and settled. After your claim was finalised, the third party recoveries’ process was explained to you and you accepted. Your total excess for the claim was R13 000.00 (thirteen thousand rand), R8000.00 (eight thousand rand) of which was paid to you by the third party. As such only R5000.00 (five thousand rand) is due to you should the insurer recover 100% from the third party.
We confirm that to date you have received 2 payments to the value of R1892.20 (one thousand eight hundred and ninety two rand, twenty cents). Further payments to you will and can only be made as soon as the insurer has recovered a sufficient amount from the party, who is uninsured.
We confirm that follow-ups with the third party are made regularly to ensure that they pay as per the agreement.
Kindly allow the process to follow through.
We trust you find the above in order.
Oakhurst Resolutions Team