1 reviews | Active since Nov 2016
Claims
Hi Guys,
I have had a claim sitting with Oakhurst for exactly one month. I was informed two weeks ago that the claim was sent for verification. They requested an additional 7 working days to complete their investigation (which I happily comp****). On Wednesday, I received a call stating that the investigation was complete and a report would be submitted to business. ( Wednesday afternoon). I was informed that a decision would be provided by latest Friday.
Since that point, I have received no feedback. I find it very alarming that once all fulfillment procedures have been completed, there is silence and no transparency.
Moments ago, I have just received a call that the claim has been submitted for further verification. From a process or procedural standpoint this is embedded with lots of flaws.
The platinum cover that I took has a car hire benefit but since the accident occurred ( 8 October) there has been total silence on this.
Very poor Service.
Thank y for contacting us.
we have referred your complaint to the relevant department who will be in touch with you shortly
Regards
Oakhurst resolutions Team
Thank y for contacting us.
we have referred your complaint to the relevant department who will be in touch with you shortly
Regards
Oakhurst resolutions Team
As usual, you pledged to call but no execution on that commitment. (Nothing New, more of the same).
I'm extremely disappointed in how this claim is being handled by Oakhurst. I have complained about this telephonically and on email to no avail. The fate of my accident claim is left to an organisation that clearly has no regard for my current predicament and there seems to be no clear escalation process. I have asked to be speak to the Chief Executive of the business numerous times but I keep on being sent from one manager to another manager (who needs time to understand the case.)
What an egregious experience. I do not care weather the claim is Approved or Rejected. (Just give me dam ANSWER, PLEASE!!!)
Thanks,
Sibu
As usual, you pledged to call but no execution on that commitment. (Nothing New, more of the same).
I'm extremely disappointed in how this claim is being handled by Oakhurst. I have complained about this telephonically and on email to no avail. The fate of my accident claim is left to an organisation that clearly has no regard for my current predicament and there seems to be no clear escalation process. I have asked to be speak to the Chief Executive of the business numerous times but I keep on being sent from one manager to another manager (who needs time to understand the case.)
What an egregious experience. I do not care weather the claim is Approved or Rejected. (Just give me dam ANSWER, PLEASE!!!)
Thanks,
Sibu
We refer to your complaint dated 18 November 2019.
Our sincere apologies for the delay and any inconvenience this has caused.
We refer to your complaint dated 18 November 2019.
Our sincere apologies for the delay and any inconvenience this has caused.