1 reviews | Active since Feb 2017
Claim service terrible
<p>The company keep on sending me the same sms over and over requesting information, but not specifying specifically what they looking for, after I submitted information twice to their claims department and asking what it is that they require.. After phoning them the call was dropped while waiting for the recepcionist to redirect me. After phoning a second time i tried to explain the problem to the recepcionist, she rudly said she was not qualified to help me and then the call was dropped again.. Very unprofesional in my view.... </p>
Hi Hennie
Thank you for contacting Oakhurst Insurance.
We will investigate your complaint and get back to you as soon as possible.
Regards
Oakhurst Resolutions Team
Hi Hennie
Thank you for contacting Oakhurst Insurance.
We will investigate your complaint and get back to you as soon as possible.
Regards
Oakhurst Resolutions Team
Good Morning Mr Malherbe
Upon investigating your complaint. We established that the call you made to follow up on the progress of your claim landed on our reception desk, because of the influx of call the Claims Department which is a Call Centre was experiencing.
It is unfortunate that the agent at reception has no expertise in the processes of other departments, but is there to assist in redirecting the calls so one ultimately gets to speak to the relevant person, or they take messages.
In this instance the call was redirected accordingly and unfortunately got cut off. We sincerely apologise that the receptionist assist and did not explain why they could not assist, and have sent you the details of your claim handler for easy access.
We trust you find this is in order.
Regards
Oakhurst Resolutions Team
Good Morning Mr Malherbe
Upon investigating your complaint. We established that the call you made to follow up on the progress of your claim landed on our reception desk, because of the influx of call the Claims Department which is a Call Centre was experiencing.
It is unfortunate that the agent at reception has no expertise in the processes of other departments, but is there to assist in redirecting the calls so one ultimately gets to speak to the relevant person, or they take messages.
In this instance the call was redirected accordingly and unfortunately got cut off. We sincerely apologise that the receptionist assist and did not explain why they could not assist, and have sent you the details of your claim handler for easy access.
We trust you find this is in order.
Regards
Oakhurst Resolutions Team
The problem was resolved, Thank You..
The problem was resolved, Thank You..