MJ
Mandy J
1 reviews | Active since Jul 2013
18 Feb 2015, 13:17
Claim request taking very long
A claim has been logged more than three weeks ago. Bukeka does not respond to the various messages I have left and Oakhurst is not paying attention to move the claim forward!
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Replies (1)
Oakhurst Insurance Company's replyOfficial
23 Feb 2015, 11:22Hello mandygornaljones,
We apologise for any inconvenience that this may have caused. We always strive to give our clients service excellence and have addressed the poor service you experienced.
We referred the matter to the relevant department and can confirm that you were contacted by Mavinene Du Preez (liability department) to assist.
Please don't hesitate to contact Michael Tlou from the Resolutions department should you have any further queries regarding this matter.
Kind regards
The Oakhurst Team
We apologise for any inconvenience that this may have caused. We always strive to give our clients service excellence and have addressed the poor service you experienced.
We referred the matter to the relevant department and can confirm that you were contacted by Mavinene Du Preez (liability department) to assist.
Please don't hesitate to contact Michael Tlou from the Resolutions department should you have any further queries regarding this matter.
Kind regards
The Oakhurst Team
Oakhurst Insurance Company's reply23 Feb 2015, 11:22
Official
Hello mandygornaljones,
We apologise for any inconvenience that this may have caused. We always strive to give our clients service excellence and have addressed the poor service you experienced.
We referred the matter to the relevant department and can confirm that you were contacted by Mavinene Du Preez (liability department) to assist.
Please don't hesitate to contact Michael Tlou from the Resolutions department should you have any further queries regarding this matter.
Kind regards
The Oakhurst Team
We apologise for any inconvenience that this may have caused. We always strive to give our clients service excellence and have addressed the poor service you experienced.
We referred the matter to the relevant department and can confirm that you were contacted by Mavinene Du Preez (liability department) to assist.
Please don't hesitate to contact Michael Tlou from the Resolutions department should you have any further queries regarding this matter.
Kind regards
The Oakhurst Team