Claim processing

I made a claim for damage to my car on the fifth of March, everything was good when it came to fetching my car and taking it to the storage yard which is in Springs Gauteng. The assessor \suggested\" that the car be sent to Krugersdorp (which is on the opposite side of the province) for repairs. My car was sent almost 100 KMs from the storage yard, when there is an approved panel beater 50 KMs from the storage yard. Why would an assessor even suggest where the car should go, shouldn't the car go to whatever panel beater is closest to the storage yard?<br> Oakhurst gave me R3400 for car hire, I called the panel beater that will be fixing the car and they told me the repairs are not going to be quick, and that I won't get my car in the next two weeks. I've already gone without a car for two weeks now, and I'm somehow supposed to hire a car for over a month with just R3400. <br> I'm seriously disappointed with the service. I hardly get any feedback, I always have to call them, their service is slow, they rely too much on third parties. They ordered parts for the repair of my vehicle then waited for the parts to be delivered. Shouldn't they collect and deliver the parts to the panel beater"