Claim not paid

They are not loyal to customers and don't stick to promises .my husband had a car insurance with them which his entitled to credit life cover as he died in a car accident after I notified them the requested documents which I provided they went to cancel his insurance without my concern after I gave them the account to debit from My husband died 11 may 2019 but even today 30 July they have not paid the car they keep giving me excuses I communicated to Almar Loubser who is handling the claim she is of no assistance They are insurance company based in George I won't recommend anybody to join as when you die your family will suffer when they were paid