Claim for glass replacement not attended to timeously

I reported the broken glass in my vehicle on Monday morning. Tuesday morning I phoned and was told I need to register the claim which I did on Monday. Apparently the claim was incorrectly captured (I have not had one dealing with Oakhurst go smoothly) Wednesday morning I phoned again and was told to register the claim. Needless to say I was rather rude. When I phoned on Thursday I was told again to register the claim which I refused to do. I am still waiting for some response from Oakhurst.

In a previous claim Oakhurst managed to not repair my vehicle properly. I have taken that to the Ombudsman and Consumer Council. Looks like nothing has changed. Time to move my business elsewhere.