Claim declined

They have decline my claim they said the tracker was not fully functioning during the time of the incident.

When I took an insurance with them they also installed a smart box unit (tracker).

One of their investigating officer called me and claimed that they called in February with the attempt to fix the tracker. And they couldn’t fix it because I said the car is booked for mechanic. I told them that information is not correct the car has never been book for mechanic since it a new car. He promised to send me recording up until now (18 August 2018).

I told him the tracker has been working I was able to see the movement of my car. He told me they are two trackers: 1. Is always on sleep only available if they send signals 2. Is the one always active to see the movement of the car.

They said it is my responsibility to check if the tracker is working once after six month.

On the 24 of July 2018 they called that the tracker is not working and schedule a date with my driver to fix it. 28 of July 2018 the got ******. They have requested all the necessary documents which I provided and now they declaim the claim due to tracker was not working.