1 reviews | Active since May 2017
Claim cancelled but paperwork received.
How can Oakhurst cancel my claim when the paperwork was sent in the allocated time. I even got a phone call to say the quote does not open properly can I please resend. But you cancel my claim and nobody contacts me - I must follow up and its been 7 days????? Thank you Ilse Le Roux for not getting back to me.
Dear Natasha
Thank you for contacting Oakhurst Insurance.
We will investigate your complaint and get back to you as soon as possible.
Regards
Oakhurst Resolutions Team
Dear Natasha
Thank you for contacting Oakhurst Insurance.
We will investigate your complaint and get back to you as soon as possible.
Regards
Oakhurst Resolutions Team
Dear Natasha
When the complaint was investigated, we established that the claim was registered on 26 February 2018. You were advised to forward the required documents within 14 days, otherwise the claim will be cancelled.
We sincerely apologise that the claim was cancelled when your quotation received on the sixth day could not be opened. This was an error on our side that we immediately realised and rectified. We confirm that the claim was reopened on the same day.
Your claims handler will keep you informed.
We trust the above is in order.
Oakhurst Resolutions Team
Dear Natasha
When the complaint was investigated, we established that the claim was registered on 26 February 2018. You were advised to forward the required documents within 14 days, otherwise the claim will be cancelled.
We sincerely apologise that the claim was cancelled when your quotation received on the sixth day could not be opened. This was an error on our side that we immediately realised and rectified. We confirm that the claim was reopened on the same day.
Your claims handler will keep you informed.
We trust the above is in order.
Oakhurst Resolutions Team