AM
Ayanda M
1 reviews | Active since Aug 2019
07 Aug 2019, 15:59
Claim
I logged a claim on the 25th of July 2019, the insurance towed my car to the nearest panelbeater but still I had to check with them every day because no one from the insurance bothered to do follow up on my claim, they called me today only to tell me they can't fix my car due to high excess fees... Oukhurst is nothing but **********.
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Replies (2)
Oakhurst Insurance Company's replyOfficial
08 Aug 2019, 15:35Dear Ayanda
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards,
Oakhurst Resolutions Team
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards,
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply08 Aug 2019, 15:35
Official
Dear Ayanda
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards,
Oakhurst Resolutions Team
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards,
Oakhurst Resolutions Team
Oakhurst Insurance Company's replyOfficial
19 Aug 2019, 10:05Dear Ayanda,
We have conducted a thorough investigation into the verification of your claim.
We have concluded that the amounted which you intended to claim for was less than the excess that you are responsible for.
The application of excess was based on the insurance agreement that you entered into at the inception of your policy and we have provided you with a more detailed response via email.
We trust that you find this in order.
Sincerely,
Oakhurst Resolutions Team
We have conducted a thorough investigation into the verification of your claim.
We have concluded that the amounted which you intended to claim for was less than the excess that you are responsible for.
The application of excess was based on the insurance agreement that you entered into at the inception of your policy and we have provided you with a more detailed response via email.
We trust that you find this in order.
Sincerely,
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply19 Aug 2019, 10:05
Official
Dear Ayanda,
We have conducted a thorough investigation into the verification of your claim.
We have concluded that the amounted which you intended to claim for was less than the excess that you are responsible for.
The application of excess was based on the insurance agreement that you entered into at the inception of your policy and we have provided you with a more detailed response via email.
We trust that you find this in order.
Sincerely,
Oakhurst Resolutions Team
We have conducted a thorough investigation into the verification of your claim.
We have concluded that the amounted which you intended to claim for was less than the excess that you are responsible for.
The application of excess was based on the insurance agreement that you entered into at the inception of your policy and we have provided you with a more detailed response via email.
We trust that you find this in order.
Sincerely,
Oakhurst Resolutions Team