Claim - 21 Days later still Waiting

I lodged a claim for my windscreen to be replaced on 3 Feb 2016.<br> <br> I might have to pay R500.00 excess, maybe more, but they will come back to me. Yesterday (20 days later) i followed up by email. Today still no response.<br> <br> A service provider, 24 Fix, was appointed on 3 Feb - they have not contacted me either.<br> <br> How long does it take Oakhurst to process a CLAIM?<br> <br>