Charging additional amounts not agreed on

I joined Oakhurst Insurance during September 2017. When I joined I was quoted for a certain acceptable monthly amount. During all telephonic conversations (and believe me during these conversations can lasts up to 20 - 30 minutes), I was informed that the quoted monthly amount will be the only amount payable but will include additional coverage for an excess buster and something to do with a platinum cover. Nowhere, according to my memory, did they mention that I will pay extra for other coverage. First month of deduction they deducted the agreed monthly amount and additional amounts (2 x R128) for additional policies i.e. excess buster and some platinum policy. I felt I did not agree on that and could not remember that during any telephonic conversation those amounts were quoted.

When you enquire to your so-called personal portfolio consultant, in my case Maryse Elliot, she does not reply on any e-mails. To tell you the truth, I do not think she exist. When you phone her, the phone is hanged up, I had to phone 5-6 times before someone answered. Another lesson. When you cancel your insurance with Oakhurst, do not only cancel your insurance with Oakhurst but inform them that they you want to cancel the additional Excess buster and platinum policies because they will not inform you of that. I cancelled my insurance and they decided to only cancel my insurance policy. The next month 2 x R128 was again deducted and on enquiry (remember rather phone and be patient because they do not reply on e-mails) I was advised that I must inform them that the excess buster and platinum "standalone" policies must be cancelled separately.

I am so happy I managed to cancel my insurance with Oakhurst. I was a client for only 3 weeks.