QC
Quintin C
1 reviews | Active since Jul 2019
06 Oct 2019, 08:52
Charged extra excess
I was made to pay extra excess after my car was written off because a smartbox/tracker on the car was not working at the time of the accident. The smartbox was not my responsibility but theirs. I had altered them well before the accident and I was told to take the car to their nearest workshop, which I did but they now insist that I did not do enough because they do not want to pay.
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Replies (2)
Oakhurst Insurance Company's replyOfficial
07 Oct 2019, 08:55Dear Quinton
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply07 Oct 2019, 08:55
Official
Dear Quinton
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Oakhurst Insurance Company's replyOfficial
09 Oct 2019, 13:22Dear Quinton
We have investigated your complaint and we have found that your excess structure was explained to you verbally and in writing, before the start of your policy.
Furthermore, before your vehicle was involved in the accident, we arranged for a technician to investigate the issues with your Smartbox. However, you never showed up for the appointment.
In addition to this response, we have emailed you a detailed written report of our findings and supporting media.
We trust that you find this in order.
Regards, Oakhurst Resolutions Team
We have investigated your complaint and we have found that your excess structure was explained to you verbally and in writing, before the start of your policy.
Furthermore, before your vehicle was involved in the accident, we arranged for a technician to investigate the issues with your Smartbox. However, you never showed up for the appointment.
In addition to this response, we have emailed you a detailed written report of our findings and supporting media.
We trust that you find this in order.
Regards, Oakhurst Resolutions Team
Oakhurst Insurance Company's reply09 Oct 2019, 13:22
Official
Dear Quinton
We have investigated your complaint and we have found that your excess structure was explained to you verbally and in writing, before the start of your policy.
Furthermore, before your vehicle was involved in the accident, we arranged for a technician to investigate the issues with your Smartbox. However, you never showed up for the appointment.
In addition to this response, we have emailed you a detailed written report of our findings and supporting media.
We trust that you find this in order.
Regards, Oakhurst Resolutions Team
We have investigated your complaint and we have found that your excess structure was explained to you verbally and in writing, before the start of your policy.
Furthermore, before your vehicle was involved in the accident, we arranged for a technician to investigate the issues with your Smartbox. However, you never showed up for the appointment.
In addition to this response, we have emailed you a detailed written report of our findings and supporting media.
We trust that you find this in order.
Regards, Oakhurst Resolutions Team