1 reviews | Active since Jan 2017
Car Insurance Claim
<p>Am i the only one who had enough with Oakhurst insurance? Like im loosing my mind with this insurance. They try by all means to make one loose hope. I complained last week of their service but still even now nothing has changed. Its impossible to reach the personal portfolio.Returning your calls its impossible still. </p> <p>Anyone who knows how long does it take Oakhurst to start fixing the car damage please enlighten me. I am seriously loosing it now. I was told last week that the claim is going to management, to my suprise today when i called they still taking it to management? how does this things work? no one will keep you posted on whats going on even your "person portfolio" who is never available.</p> <p> </p> <p>I am soo frustrated and annoyed with this insurance</p>
Dear k****tso-molatela-mamabolo
Kindly accept our sincerest apology for any inconvenience that may have resulted.
As per the telephonic conversation that you had with our Vuyisile, it seems that the lack of communication resulted from the fact that we still had your old contact details on the system. We were unable to get hold of you on the details that were reflecting of your policy.
The claim was authorised and an authorisation letter will also be sent to the panel beater to carry out the repairs to the insured vehicle.
We have arranged with the consultants in the portfolio division to amend your contact details.
We hope that the above is in order.
Kind regards
Oakhurst Resolutions Team
Dear k****tso-molatela-mamabolo
Kindly accept our sincerest apology for any inconvenience that may have resulted.
As per the telephonic conversation that you had with our Vuyisile, it seems that the lack of communication resulted from the fact that we still had your old contact details on the system. We were unable to get hold of you on the details that were reflecting of your policy.
The claim was authorised and an authorisation letter will also be sent to the panel beater to carry out the repairs to the insured vehicle.
We have arranged with the consultants in the portfolio division to amend your contact details.
We hope that the above is in order.
Kind regards
Oakhurst Resolutions Team