Car Insurance

<p>There are some good elements and some bad ones...</p> <p>> Interesting approach to vehicle insurance which i am sure one day will be the norm for premium determination</p> <p>> Use of Smart Box technology reinforces good driving behaviours and could lead to safer roads</p> <p>> On the flip side, i have struggled with communication. In the beginning communication was fantastic but after that it fell off dramatically.</p> <p>> I would call in, wait for a consultant, then be told later on that none are available. When i request i call back, they never seem to get to it.</p> <p>> 3rd party supplier communication has also been slack and I have had to do the calling after being promised a call</p> <p>> Now one can say that communication is not that big a deal or something that should be expected but I do not believe it is something that can be ignored. A part of whatever service you are recieving, you are paying for and should get the service element of it. On a more serious note, there are a lot of things that hinge on communication. Having to have anxiety about being called to set up an installation for a tracker is not something you want to go through especially when timeframes are put out there i.e. "You will be called in 3 days" or "If you tracker is not installed in 14 days you will not be covered"</p> <p>> Since premiums are paid in advance, you can find yourself not covered because you waited for a call but the company is portected because they said they wouldnt cover you if the tracker is not installed.</p> <p> </p> <p>I was not aware of this company before signing up with them, but i think there is still some work to be done in terms of streamlining their processes and making the experience for the client more bearable.</p> <p> </p> <p>Insurance can be a fickle market as walking is something that can be done in 30mins. I would say about Oakhurst that in the beginning you might experience some communication difficulties but if your Personal Portfolio Consultant is on point, you could be happy with the service.</p> <p> </p> <p>On a balance of scales, I would rate them a 3/5</p>