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m.r.nombewu m.r.nombewu

1 reviews | Active since Dec 2016

01 Dec 2017, 12:00

Car in repairs for over 2 months

I submitted my claim in September 2017 after it had been crashed into. After two weeks, my claim was finally approved and accepted to the panel beater. First week of NOVEMBER, I was told my car would be ready for collection, but on the day the car was meant to be collected I was told that further work needs to be done, all due to a lack of cooperation between Oakhurst and the panel beater. It is now 1 DECEMBER and I am still waiting for my car to be repaired. This is completely unacceptable and I am losing revenue due to this.

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Replies (4)
Oakhurst Insurance Company
Oakhurst Insurance Company's reply01 Dec 2017, 12:09
Official

Dear Mr Nombewu

Thank you for contacting Oakhurst Insurance.

We will investigate your complaint and get back to you as soon as possible.

Regards

Oakhurst Resolutions Team

Oakhurst Insurance Company
Oakhurst Insurance Company's reply01 Dec 2017, 12:10
Official

Dear Mr Nombewu

Thank you for contacting Oakhurst Insurance.

We will investigate your complaint and get back to you as soon as possible.

Regards

Oakhurst Resolutions Team

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m.r.nombewu m.r.nombewu's update01 Dec 2017, 12:12
Reviewer Update
Thank you.
Oakhurst Insurance Company
Oakhurst Insurance Company's reply13 Dec 2017, 11:45
Official

Dear Mr. Nombewu

We apologise for the inconvenience caused.

It is sometimes possible that some damages relating to the accident would not be included in the initial quotation as they may not be noticeable. This is usually discovered whilst the repairs are in progress, as was in your case. As such, extra parts had to be ordered in order to fully complete the repairs and this unfortunately caused further delays.

We confirm that the repairs were finalised and you have collected the insured vehicle on 11 December 2017.

We trust you find the above in order.

Oakhurst Resolutions Team