Best service

<p>Yesterday I spend the whole day trying to get someone to assist me with my smartbox login, no one could help me. I was transferred all over. I was promised call backs twice but no one phoned me. I was told my personal portfolio consultant is not at work I only found out this morning that she was infact at work. She phoned me this morning then followed up with emails until the issue was sorted. She is an asset to oakhurst because without her I would still be stuck with the same issue. She was able to calm me down because I was angry with the poor service I got. But im still consend, what is gonna happen when she is on leave or sick, will I have to go through the same pathetic, poor service? Why do you have that telematics or whatever support number if no one answers it? </p>