MM
Marceau M

1 reviews | Active since Jun 2018

03 May 2019, 11:45

BE AWARE OF OAKHURST INSURANCE COMPANY

Probably the worst experience ever with any insurance company. They don't respond to emails and they don't return phone calls. In the meantime, their assessors are also clueless on what they are doing. My car is currently standing with the panel beater for over two weeks now. The insurance assessor didn't bother taking the panel beater quote into consideration, didn't even see my vehicle, brought his repair quote down to such a low cost that my vehicle is now just standing - not roadworthy due to his lack of professionalism. Now waiting for additionals to be approved. Additionals that were initially brought to the assessors attention. Yes, it would help if you listen to your clients!!!!!!!! Oakhurst have conveniently "forgotten" about the second part of the claim and again could not be bothered to communicate with client. Dear Oakhurst, allow me to say that if you people don't pay what is due to have my vehicle repaired according to my panel beater's standards, this matter will be escalated. Remember, that consumers have rights also and we do know what those rights are.

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Replies (1)
Oakhurst Insurance Company
Oakhurst Insurance Company's reply03 May 2019, 12:05
Official
Dear Marceau

Thank you for contacting us.

We have referred your complaint to our Claims Department for investigation and a consultant will contact you shortly.

We trust you find he above in order.

Regards 
Oakhurst Resolutions Team