Bas service from claims

Item: Oakhurst Insurance Company
Rating: 1
Author: Sindi M

2 weeks and my claim is still not settled instead im being awnt from pillar to post and yet every month im being debited.

I have a 1 month onld baby and cant bw running atounf looking for suppliers to takw this faulty AMP that you guys supp****.

Helpful (0)

Replies (2)

Oakhurst Insurance Company's replyOfficial

09 Oct 2019, 08:42

Dear Sindi

We have referred your complaint to the relevant department who will contact you shortly

We trust you find the above in order.

Regards

Oakhurst Resolutions Team

Oakhurst Insurance Company's reply09 Oct 2019, 08:42

Official

Dear Sindi

We have referred your complaint to the relevant department who will contact you shortly

We trust you find the above in order.

Regards

Oakhurst Resolutions Team

Oakhurst Insurance Company's replyOfficial

09 Oct 2019, 11:58

Dear Sindi

We refer to your complaint logged on 08 October 2019 and wish to respond as follows:

You had a claim on your AA Combined Personal Profile insurance policy on 09 September 2019 and it was cancelled due to no required documents received;

As per your policy terms and conditions, you are required to furnish the insurer with all relevant documents in order to verify your claim. Please refer to page 13&14 of your policy wording wherein your claims process is stated;

We confirm that it was previously arranged with you (where you gave a specific time and date) for the service provider to collect the required documents from your home, however, same was unsuccessful as you were not at home;

You were contacted today (09 October 2019) by our claims department to advise that another arrangement will be made for the service provider to come to your home again. We ask that you please avail yourself on the day;

The outcome of your claim will be given to you as soon as all relevant documents have been received.

We trust you find the above in order.

Please do not hesitate to contact us for any further queries regarding this matter.

kind regards
Oakhurst Resolutions Team

Oakhurst Insurance Company's reply09 Oct 2019, 11:58

Official

Dear Sindi

We refer to your complaint logged on 08 October 2019 and wish to respond as follows:

You had a claim on your AA Combined Personal Profile insurance policy on 09 September 2019 and it was cancelled due to no required documents received;

As per your policy terms and conditions, you are required to furnish the insurer with all relevant documents in order to verify your claim. Please refer to page 13&14 of your policy wording wherein your claims process is stated;

We confirm that it was previously arranged with you (where you gave a specific time and date) for the service provider to collect the required documents from your home, however, same was unsuccessful as you were not at home;

You were contacted today (09 October 2019) by our claims department to advise that another arrangement will be made for the service provider to come to your home again. We ask that you please avail yourself on the day;

The outcome of your claim will be given to you as soon as all relevant documents have been received.

We trust you find the above in order.

Please do not hesitate to contact us for any further queries regarding this matter.

kind regards
Oakhurst Resolutions Team