Bad, vary bad service...

So, it seems insurance companies are really determined to pick pocket their clients by all means necessary. Oakhurst insurance and dotsure seem to be the worse, and that should be a surprise since they are in the same stable. I was involved in an accident, and it was clearly not my fault and the third party agreed to that. Got her details and she promised to claim from her insurance and submitted all these details to Oakhurst/dotsure. A day later I was told not to constant the third party again as hey will handle the claim from the third party insurance themselves. Wow, how helpful they are I thought. Unbeknowns, this was part of their plan to sc&w me. Then I was told to pay excess which they will claim back from the third party on my behalf, which I did, trusting they would fulfill their promise. Well, I haven’t received my ‘refundable’ excess money and no feedback whatsoever from them, until today. Sound like ****** to me.

A month later I submitted a claim for a lost key. And I was told I was negligent. I am still waiting for explanation from them as to what constitutes negligence and what doesn’t when it comes to lost car keys. Sounds like ****** to me.

They do it because they know they would get away with it, yet collecting your premium every months, under the pretense that they would help you when in need. So people, remember that insurance don’t serve your interests but theirs and their bottom line. I won’t recommend you join oakhurst or any of its subsidiaries. You’d be scr*wed.