Bad Start to New Business

It seems this has become the only way to get people to actually do their jobs. We hate doing this, but we are forced to turn to such platforms to actually get things done.

I think Oakhurst has been the only insurance company that I have dealt with the longest, also through DotSure.

I have recently been in contact with them to try and get information on the Extended Warranty options that you offer, First I spoke to a consultant ((Rowan, I think)) where I asked him to send me the information we had discussed so that I go through it, the next following day I got a notification from Transunion for a query that was done on my record. I did not ask for a quote, i only asked him to send be the information about the different options. Did I even get the information i request: No!!!! I called again yesterday, and talked to another lady; told her that I do not need to be put through to someone else as she can send me the information, she said she would, but I have not received any email with the info.

I only have one, okay two problems. And need someone who can actually give me an answer: 1. Are you allowed to just make an inquiry on my credit record without be giving you consent?? I had only asked for information, brochures, not even a quote. 2. The product you offer is good, but the people that have answered my calls so far are not very helpful, and it is quite disappointing.

Regards