MM
Magdeline M

1 reviews | Active since May 2015

12 Apr 2019, 11:29

BAD SERVICE - POLICY NO OAKP***

I'm very disappointed with the service, I have been using Oakhurst insurance since my first car (2011) , in 2017 I insured my third car the car was an import , polo vivo the cover started 22 November 2017 it was insured for over a year , I sold my car in November and I called Oakhurst to insure my new car which is also an import to my surprise they refused to insure it they told me that they don't insure import cars but polo was insured for over a year which means I paid R1271.00 X 12 = R15 252 for free had I got involved in an accident I would not have been helped although I was paying R1271 every month and never missed a payment.

I am going to take this further its really unacceptable.

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Replies (2)
Oakhurst Insurance Company
Oakhurst Insurance Company's reply12 Apr 2019, 15:24
Official
 
Dear Magdeline

Thank you for contacting us. 

Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform. 

We trust you find the above in order. 

Regards 

Oakhurst Resolutions Team

Oakhurst Insurance Company
Oakhurst Insurance Company's reply24 Apr 2019, 12:08
Official
Dear Magdeline

We refer to your complaint logged on Hello Peter dated 12 April 2019, the contents of which have been noted.

Our records confirm that you were Comprehensively insured under your Oakhurst Personal Profile Policy which incepted on 22 November 2017. The Insurer erroneously covered your vehicle. However, should you have suffered a loss throughout the life time of your policy, you would’ve enjoyed cover under your Comprehensive policy in the event of a valid claim. 

Regrettably, the Insurer does not provide cover for import vehicles and accordingly apologise for the inconvenience caused thereof. 

We trust you find the above in order.

Regards
Oakhurst Resolutions Team