LM
Lerato M

1 reviews | Active since Mar 2015

16 Jan 2017, 12:54

Bad Service from Oarkhurst Insurance

<p>So unfortunately my car is insured with Oarkhust Insurance.</p> <p>Resently been involved in car accident and been trying to call them all day so I can claim but they not picking up and if they do they put me through to the relevent department and then I would hold for hours with no one calling me back.</p> <p>This is frustrating as I have wasted airtime tying to call with no help. What must one do to get the service I deserve as a customer.? Whats funny is that they debit money from your account each and every month without a fail but when they have to help you nothing happens.</p> <p>This is totally unacceptable and will be changing my insurance very soon. Will not be dealing with such bad service ever.</p> <p> </p> <p>L</p>

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Replies (1)
Oakhurst Insurance Company
Oakhurst Insurance Company's reply16 Jan 2017, 16:08
Official

Dear Lee_m

We sincerely apologise with the inconvenience that you experienced when trying to get hold of a claims consultant in order to register your claim.

We confirm that a claims consultant has been in contact with you and that you claim was fully registered. The claims consultant will also be in contact with you with regards to the processing and finalisation of the claim.

We sincerely hope that the above was of assistance.

Kind regards

Oakhurst Resolutions Team