1 reviews | Active since Dec 2013
bad service from Oakhurst and no feedback
ive logged a complain on the 25th April with Oakhurst, they said their turnaround time for investigation is 14 days which was on the 9th May, till this day I did not get feedback from Oakhurst, the lady who called me once on the 25th said she was handling my case was Pam Koloti, Oakhurst has my name black listed because they took insurance with Netstar for additional device put on my vehicle, when I cancelled they never notify me of any further payment that I was suppose to do with Netstar, please if you have a car insurance with Oakhurst I suggest you change insurance companies before the same thing happens to you, till this day they have not called me with feedback, they gave Netstar my banking details without my concern which is ********** because money was deducted from my account without my concern, they promised to give feedback after 14 days of their investigation that did not happen as promised.
We apologise for the delay.
We refer to your Hello-Peter complaint dated 25 April 2019, contents of which have been noted. Upon investigation, the following was established:
- You purchased car insurance policy with Oakhurst Insurance Company on 04 October 2019;
- During the voice proposal you were advised of the Altech Netstar Tracking device requirement which needed to be installed in your vehicle;
- You were advised that the tracking device would be on a separate contract with Altech Netstar direct and your monthly subscription fee will be included in your car insurance premium;
- You were further advised of a 36month contract with Altech Netstar and that you would be liable for the remainder of the contract should you cancel your vehicle insurance policy with the insurer.
- We confirm that the terms and conditions of your Altech Netstar contract which included the cancelation process were discussed with you and agreed to it.
Oakhurst Resolutions Team
We apologise for the delay.
We refer to your Hello-Peter complaint dated 25 April 2019, contents of which have been noted. Upon investigation, the following was established:
- You purchased car insurance policy with Oakhurst Insurance Company on 04 October 2019;
- During the voice proposal you were advised of the Altech Netstar Tracking device requirement which needed to be installed in your vehicle;
- You were advised that the tracking device would be on a separate contract with Altech Netstar direct and your monthly subscription fee will be included in your car insurance premium;
- You were further advised of a 36month contract with Altech Netstar and that you would be liable for the remainder of the contract should you cancel your vehicle insurance policy with the insurer.
- We confirm that the terms and conditions of your Altech Netstar contract which included the cancelation process were discussed with you and agreed to it.
Oakhurst Resolutions Team