Bad service from oakhurst and

I had an accident with my vehicle on 24 July 2015 in the south of Johannesburg were I stay. The insurance approved a panel beater in Lenasia. I ask them why they sending the car that far out and said it was approved from the insurance and have to go there. I had to wait a month for my car and had to send it back twice to the panel beaters to be repaired and still not done. I lodged a complained with Oakhurst insurance on 09 September 2015 I have been patiently waiting for them to contact me with feedback on the complained I lodge and still not repaired as it is suppose to be from FR panel beaters.. I tried to phone numerous times on *** but no answer. They don't get back to you and if we do communicate after struggling long hours getting hold of the consultant I don't get any answers. I am truly disappointed with the service I'm getting from them. Its now been over two months that I've been struggling with FR panel beater that the insurance approved and with the insurance to get answers.