MM
Martha M
1 reviews | Active since Dec 2013
25 Apr 2019, 08:58
Bad Service from Oakhurst
I had a car insurance wiuth Oakhurst, when I took an in surance they took tracker with Altech Netstar, when I cancelled insurance they never informed Altech now Altech is blacklisting me for non payment, I feel its so unfair because they never deducted money from my account why am I being listed, why is Altech demanding money from me because Oakhurst did not advise me to cancel with Altech, since they are ones who arranged tracker they should have cancelled with them.
Helpful (0)
Replies (3)0
Replies (3)
Oakhurst Insurance Company's replyOfficial
25 Apr 2019, 09:10Dear Martha
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply25 Apr 2019, 09:10
Official
Dear Martha
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Oakhurst Resolutions Team
MM
Martha M's updateReviewer Update
25 Apr 2019, 09:1414 Days is not accepatable because the fault is on your side and now my credit record is affected because of that, I need this resolved as soon as possible, Altech is debiting my account and Oakhurst gave my banking details to them because I never paid Altech directly, im liable to pay R1200 of which I do not have and feel im not liable to pay since I was not informed of any cancellation that I was suppose to do with Altech directly.
MM
Martha M's update25 Apr 2019, 09:14
Reviewer Update
14 Days is not accepatable because the fault is on your side and now my credit record is affected because of that, I need this resolved as soon as possible, Altech is debiting my account and Oakhurst gave my banking details to them because I never paid Altech directly, im liable to pay R1200 of which I do not have and feel im not liable to pay since I was not informed of any cancellation that I was suppose to do with Altech directly.
Oakhurst Insurance Company's replyOfficial
13 May 2019, 16:19Dear Martha
We refer to your Hello-Peter complaint dated 25 April 2019, contents of which have been noted. Upon investigation, the following was established.
We refer to your Hello-Peter complaint dated 25 April 2019, contents of which have been noted. Upon investigation, the following was established.
- you purchased car insurance policy on 04 October 2019;
- During the voice proposal you were advised of the Altech Netstar Tracking device requirement which needed to be installed in your vehicle;
- You were advised that the tracking device would be on a separate contract with Altech Netstar direct and your monthly subscription fee will be included in your car insurance premium;
- You were further advised of a 36month contract with Altech Netstar and that you would be liable for the remainder of the contract should you cancel your vehicle insurance policy with the insurer.
- We confirm that the terms and conditions of your Altech Netstar contract which included the cancelation process were discussed with you and agreed to it.
We trust you find the above in order.
Regards,
Oakhurst Resolutions Team
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply13 May 2019, 16:19
Official
Dear Martha
We refer to your Hello-Peter complaint dated 25 April 2019, contents of which have been noted. Upon investigation, the following was established.
We refer to your Hello-Peter complaint dated 25 April 2019, contents of which have been noted. Upon investigation, the following was established.
- you purchased car insurance policy on 04 October 2019;
- During the voice proposal you were advised of the Altech Netstar Tracking device requirement which needed to be installed in your vehicle;
- You were advised that the tracking device would be on a separate contract with Altech Netstar direct and your monthly subscription fee will be included in your car insurance premium;
- You were further advised of a 36month contract with Altech Netstar and that you would be liable for the remainder of the contract should you cancel your vehicle insurance policy with the insurer.
- We confirm that the terms and conditions of your Altech Netstar contract which included the cancelation process were discussed with you and agreed to it.
We trust you find the above in order.
Regards,
Oakhurst Resolutions Team
Oakhurst Resolutions Team