1 reviews | Active since Mar 2009
Bad service from Oakhurst
My accident happen end last year, I am insured with Santam. Oakhurst seem so be stalling the payment of third party insurance with either just plain bad service or all different excuses not to pay out my excess to Santam. Like requesting a sketch of that happened, which I drew in the original police report and I supp**** again to Santam. It's about six months now to get excess back. Just pathetic. This for an accident where a woman reversed out of a parking into the side of my car. Really?
Dear Guillaume
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Dear Guillaume
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Dear Mr. Barnes,
The content of your complaint is noted. We confirm that our recommendation was made to the Liabilities Department to complete their investigation and finalise the processing of the claim as per the terms and conditions of our insured’s policy. The process referred to are in accordance with the South African Insurance Association's code of conduct and the Law of Delict.
We confirm that a consultant contacted your Insurer and updated them accordingly with regard to the progress on the claim. Kindly allow the process to follow through and should you have any other questions or queries regarding this matter, please do not hesitate to contact your Insurer.
Regards
Oakhurst Resolutions Team
Dear Mr. Barnes,
The content of your complaint is noted. We confirm that our recommendation was made to the Liabilities Department to complete their investigation and finalise the processing of the claim as per the terms and conditions of our insured’s policy. The process referred to are in accordance with the South African Insurance Association's code of conduct and the Law of Delict.
We confirm that a consultant contacted your Insurer and updated them accordingly with regard to the progress on the claim. Kindly allow the process to follow through and should you have any other questions or queries regarding this matter, please do not hesitate to contact your Insurer.
Regards
Oakhurst Resolutions Team