Bad service... Claiming for damages

I had my car damaged 3 days ago. I called my insurance to help me out. The car was taken to BMW for inspection and a quote. My policy sales person tells me I must go take pictures of the car. This got me furious because the damage is beneath the car and why can't he call BMW or send and Inspector to see the car. It's like they try so hard to make you lose hope. <br> <br> I really don't like stupidity. If you wanna make sure that I'm telling the truth about the damage of the suspension then why can't you send an inspector rather than me take pictures of a car that's not even in my position.<br> <br> <br> I'm ****ed!!!