Bad service claim process

<p style="color: #555555; z-index: 1;">I would like to express my utter dismay for the level of service received from your organisation for the past two days I've spent hours on the phone, actually two entire work day hours on the phone trying to finalise the claim. I mean when you sell the product it sounds all roses till you have to claim.</p> <p style="color: #555555; z-index: 1;"> </p> <p style="color: #555555; z-index: 1;">I spoke to Charlotte groebewald who was not helpful at all. I want someone superior to call me regarding claim SIGEGZ ********** as I was mislead by Trisha your consultant regarding claim process </p> <p style="color: #555555; z-index: 1;"> </p> <p style="color: #555555; z-index: 1;">Also I want to know the process to cancel all my covers I have with Oakhurst. This is not my first bad experience with the organisation </p>