bad service and reaped of by oakhurst insurance company

on 13th June 2018 I added a vehicle onto my insurance profile with oakhurst.The existing vehicles prior to the one I recently added had not been involved in accidents.the last car I added was involved in an accident on 7th November 2018.I did all that is required from me but the claim was not successful.i took the car to a panel beater of my choice to get a quotation but the oakhurst called me and said i must use the panel-beater they refer me to.their reason was that i will lose my vehicle warranty if i use my panel beater.My panel-beater advised me that this is false information.i went to the dealership where i bought the car just to verify about the warranty.they said warranty lapses at 100000km or 3 years,which ever comes first.my car was already over 100000km meaning the warranty had already lapsed. Thats were I was convinced that oakhurst gave me false information because they didn't even Know the mileage of the car.when i called to argue about the warranty and the false information they gave me,they said its my panel-beater's fault that they didn't send them the mileage of the car.the quotation from my panel-beater was R37400.Today they tell me that my access is greater than the payout so they will not payout anything.the service is very bad.a consultant by the name of Zukisani Lawana was assigned to assist me.he didn't know what he was doing.he kept on delay the claim by asking for the same thing over and over again.I was so difficult to reach him.i was the one making follow ups.he came back to me after i had called 7 times and left him numerous messages,and when he comes back to me he would ask for things that i had already submitted.I'm going to get a better insurance company and i would advice anyone to use oakhurst.They are ******.