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Nkosikhona S

1 reviews | Active since Sept 2019

06 Sept 2019, 17:21

BAD SERVICE

This is the worst and unprofessional insurance ever, i was involved in minor car accident i sent all required documents they needed for the claim. LINDOKUHLE MAQOLO was handling my case of which she said my car will be fixed, she kept on asking for more documents of which i sent and we were in-contact as she was updating me about everything.After that LINDOKUHLE MAQOLO went AWOL she was no where to be found when i call her she was either on another call or out of office but funny enough when i call her with a different number ill get her and she will hung up or put me on hold for ever. She then after been quiet for a hole month said that they wont fix my car if i want it fix i will have to pay an access of R23000 of which it was ridiculous and that's the last time i heard from them.

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Replies (2)
Oakhurst Insurance Company
Oakhurst Insurance Company's reply09 Sept 2019, 10:31
Official
Good day

Thank you for contacting us.

We have sent an e mail to the e mail address you supp**** asking for more details.

Kindly send these details by return  mail and we will investigate your complaint.

Regards


Oakhurst Insurance Company
Oakhurst Insurance Company's reply17 Sept 2019, 16:22
Official
Dear Nkosikhona

We refer to your complaint dated 06 September 2019, the contents of which have been noted.

We apologise for any inconvenience that this may have caused.

You had a claim for an accident that occurred on 16 June 2019 under your Oakhurst Taxi Policy and it fell within the excess (an amount payable by you in an event of a valid claim). After the verification of your claim, it was found that the amount required to repairer your vehicle was less than the applicable excess. 

You were advised of your excess structure during the underwriting call and you agreed to it. Same is stated on page 6 of your policy schedule which has been sent to you since the inception of your cover. Kindly note that the same excess structure was applicable to your claim.

We confirm that your claim was processed correctly in accordance with the terms and conditions of your policy. 

We trust you find the above in order.

Kind regards
Oakhurst Resolutions Team