Bad service

I have been waiting for my car to be fixed. I was involved in an accident last year November and till to date my car is still not fixed. I have been taken from one person to the other with no success. I spoke with David who promised to attend to my matter and still nothing happened, I then spoke with Charlotte who has been promising to come back to me and still I have not heard anything from her. This is now unbearable and acceptable that it took almost four months to get my car fixed. I have been your clients for several years with no issues until this time around. I am extremely disappointed and ashamed to be associated with this type of service. I am now about to take this matter further to get the attention I deserve as a client.