FM
Fezile M
1 reviews | Active since Oct 2013
05 Mar 2015, 12:28
Bad Service
This is the worst Insurance Company ive had to deal with, I have my vehicle sittin with the panel beaters for almost a month, whe n i try to call the consultant for updates. they never return my calls. when they do answer i never get a straight answer as to when my vehicle will be ready. On top of that my Premiums include a courtesy vehicle but they sitting without a vehicle because they gave me an allowance for only a week. i called the consultant yesterday after 4 previous attempts, she is suppose to get back to me within 10min. i still waiting. I called again this morning, they say she is busy, its afternoon now, she still hasnt returned my call. i fed up with this company.
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Replies (1)
Oakhurst Insurance Company's replyOfficial
10 Mar 2015, 14:46Hello majolaf,
We apologise for any inconvenience caused. We always strive to give our clients excellent service and have addressed the fact that your calls were not returned within the required timeframes.
We referred the matter to the relevant department and can confirm that you were contacted by Tarina Wolmarans (claim handler) to assist. We regret that certain parts for your vehicle were not immediately available from the dealers and that some parts had to be re-ordered but we are assured that the repair process is back on track. We also regret that your car rental cover has expired and that the repairer does not have a courtesy vehicle available at present.
Please do not hesitate to contact Michael Tlou from the Resolutions department should you have any further queries regarding the matter.
Kind regards
The Oakhurst Team
We apologise for any inconvenience caused. We always strive to give our clients excellent service and have addressed the fact that your calls were not returned within the required timeframes.
We referred the matter to the relevant department and can confirm that you were contacted by Tarina Wolmarans (claim handler) to assist. We regret that certain parts for your vehicle were not immediately available from the dealers and that some parts had to be re-ordered but we are assured that the repair process is back on track. We also regret that your car rental cover has expired and that the repairer does not have a courtesy vehicle available at present.
Please do not hesitate to contact Michael Tlou from the Resolutions department should you have any further queries regarding the matter.
Kind regards
The Oakhurst Team
Oakhurst Insurance Company's reply10 Mar 2015, 14:46
Official
Hello majolaf,
We apologise for any inconvenience caused. We always strive to give our clients excellent service and have addressed the fact that your calls were not returned within the required timeframes.
We referred the matter to the relevant department and can confirm that you were contacted by Tarina Wolmarans (claim handler) to assist. We regret that certain parts for your vehicle were not immediately available from the dealers and that some parts had to be re-ordered but we are assured that the repair process is back on track. We also regret that your car rental cover has expired and that the repairer does not have a courtesy vehicle available at present.
Please do not hesitate to contact Michael Tlou from the Resolutions department should you have any further queries regarding the matter.
Kind regards
The Oakhurst Team
We apologise for any inconvenience caused. We always strive to give our clients excellent service and have addressed the fact that your calls were not returned within the required timeframes.
We referred the matter to the relevant department and can confirm that you were contacted by Tarina Wolmarans (claim handler) to assist. We regret that certain parts for your vehicle were not immediately available from the dealers and that some parts had to be re-ordered but we are assured that the repair process is back on track. We also regret that your car rental cover has expired and that the repairer does not have a courtesy vehicle available at present.
Please do not hesitate to contact Michael Tlou from the Resolutions department should you have any further queries regarding the matter.
Kind regards
The Oakhurst Team