RN
Roxanne N
1 reviews | Active since Jul 2019
24 Jul 2019, 22:59
Bad service
I sent a claim and I needed to provide a proof of ownership as well as the correct blacklisting details. I was then told verification takes 10 days. I'm not sure the reason for that it been 8 days today and I still have not gotten any feedback, my profile administrator is the person now trying to assist me. What verification takes so long when claims turn around was meant to be a short process.
Helpful (0)
Replies (3)0
Replies (3)
Oakhurst Insurance Company's replyOfficial
25 Jul 2019, 11:17Dear Roxanne
Thank you for contacting us.
We have referred your complaint to the relevant department who will contact you shortly.
We trust you find this in order.
Regards
Oakhurst Resolutions Team
Thank you for contacting us.
We have referred your complaint to the relevant department who will contact you shortly.
We trust you find this in order.
Regards
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply25 Jul 2019, 11:17
Official
Dear Roxanne
Thank you for contacting us.
We have referred your complaint to the relevant department who will contact you shortly.
We trust you find this in order.
Regards
Oakhurst Resolutions Team
Thank you for contacting us.
We have referred your complaint to the relevant department who will contact you shortly.
We trust you find this in order.
Regards
Oakhurst Resolutions Team
RN
Roxanne N's updateReviewer Update
25 Jul 2019, 21:56I would really appreciate that because tomorrow marks the full 10 days and nobody has come back to me not even the person that has been handling my claim. Even though Shelley is trying her best to assist she is unable to provide much as she is not in that department and I appreciate all the time she has put in. I'm unsure if it has gone for verification a 2nd time because they required this information and that's what had been provided. 2d being the 9th day no reply all they say is the person is working on it
RN
Roxanne N's update25 Jul 2019, 21:56
Reviewer Update
I would really appreciate that because tomorrow marks the full 10 days and nobody has come back to me not even the person that has been handling my claim. Even though Shelley is trying her best to assist she is unable to provide much as she is not in that department and I appreciate all the time she has put in. I'm unsure if it has gone for verification a 2nd time because they required this information and that's what had been provided. 2d being the 9th day no reply all they say is the person is working on it
RN
Roxanne N's updateReviewer Update
29 Jul 2019, 05:44My claim has passed 10 day and I read other complaint of how verification took 10 days just to say that the claim was rejected. So I already know the outcome why are they prolonging this, I provided the necessary documentation that was needed. After my complaint I got an email stating I would be provided with an outcome by the end of friday. Plus I was debited in full for 2 months that I didn't have this device. On the 27th June n 27th July
RN
Roxanne N's update29 Jul 2019, 05:44
Reviewer Update
My claim has passed 10 day and I read other complaint of how verification took 10 days just to say that the claim was rejected. So I already know the outcome why are they prolonging this, I provided the necessary documentation that was needed. After my complaint I got an email stating I would be provided with an outcome by the end of friday. Plus I was debited in full for 2 months that I didn't have this device. On the 27th June n 27th July