Bad Service

I am writing this mail to whoever who cares to listen and associated with Oakhurst of the service I have received, because no one seems to care at Oakhurst anymore. After being a loyal Oakhurst client for over 3 years claim-free, and my first claim has been delayed and frustrated for over three months. My accident happened on the 24th September 2018 and the claim was smoothly approved in few day but now its December 06, 2018 and my car is still waiting at the panel beater for parts. Every time I call I am being fed lies and stories about new dates for part and it’s been going on for three months. Different people give me different deadlines for my car to be fixed and those deadlines pass and no one even bothers to call back. I have to spend my money making endless calls that are never answered or returned. I am presently without a car, I have spent over 10k on car rentals, thousands of rand making calls to Oakhurst. I was duped in to paying something called excess buster, when I had to claim I was told I have to put in additional excess, I am not sure why, because I was not wrong in the accident. I have been informed that my excess has reached over 7k, which means my excess buster was a **** useless waste of money. I was also sold the courtesy car potion that I paid for diligently, only to be told that it’s worth on 3.5k. How much do you need to rent a car? Presently its Mid-December I don’t have a car I don’t even know whether it will be finished so that I can enjoy my holiday. Instead my Oakhurst debit orders are going through as if everything is normal. No one seems to know or care when my car will be finished. In the past three months I have spent about 25k on car rentals, telephone calls, transport costs and I am still expected to pay close to 10k excess am not sure for what? Infact the amount I have spent is getting closer to the cost of fixing the car Is this the service I have been paying for all these years? Claim No ELIO423 ********** 1 Tel: **********