1 reviews | Active since May 2018
bad service
oakurst is a very bad insurance company especially if you dont know english they play with you ,my dad is using it he bought a car and got in a car accident he sent everything to them but they busy running around not wanting to fix his car ,my dad doesnt understand english well why cant they go an extra mile for their customers
Good day
Thank you for contacting us.
Please e mail us your father's full names, ID number and claim number so that we can assist him. Our e mail is ***. Please also let us know what his preferred language is and we will ensure that he is assisted accordingly.
Kindly note that our turnaround time for complaint resolutions is 14 days. A consultant will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the details we have on records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Good day
Thank you for contacting us.
Please e mail us your father's full names, ID number and claim number so that we can assist him. Our e mail is ***. Please also let us know what his preferred language is and we will ensure that he is assisted accordingly.
Kindly note that our turnaround time for complaint resolutions is 14 days. A consultant will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the details we have on records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Dear Phumzile,
The insured had a claim for an accident that occurred on 31 March 2018 under his Oakhurst Agile Policy which was cancelled due to no documents received.
As per our records, the insured have Comprehensive (Cash Settlement Only) Cover. We confirm the insured has chosen the ‘cash settlement’ cover option which means that all valid claims will be settled on a cash basis only. The settlement amount is calculated on the amount the Insurer would have spent on repairs to the insured’s vehicle. This means that all part prices and labour will be based on the amount it would cost the Insurer to repair the vehicle at their preferred repairers.
We confirm the insured did not furnish the Insurer with the outstanding documents (Quotations and Photo’s). As such, his claim was not finalised accordingly.
Should he wish to proceed with the claim, he may contact his Claims Handler who’s details are as follows for further assistance: Bukeka Tyalana, ***
We trust that the above explanation would suffice.
Oakhurst Resolutions Team
Dear Phumzile,
The insured had a claim for an accident that occurred on 31 March 2018 under his Oakhurst Agile Policy which was cancelled due to no documents received.
As per our records, the insured have Comprehensive (Cash Settlement Only) Cover. We confirm the insured has chosen the ‘cash settlement’ cover option which means that all valid claims will be settled on a cash basis only. The settlement amount is calculated on the amount the Insurer would have spent on repairs to the insured’s vehicle. This means that all part prices and labour will be based on the amount it would cost the Insurer to repair the vehicle at their preferred repairers.
We confirm the insured did not furnish the Insurer with the outstanding documents (Quotations and Photo’s). As such, his claim was not finalised accordingly.
Should he wish to proceed with the claim, he may contact his Claims Handler who’s details are as follows for further assistance: Bukeka Tyalana, ***
We trust that the above explanation would suffice.
Oakhurst Resolutions Team