Bad Service

I was in a car accident on 25 Jan 2018. I called the insurance and no one picked up. I then got a towing truck to tow my vehicle home. I reported the accident with Auckhurst the next day. The car was towed to the panel beaters. I had to follow up myself with them as they kept quiet. A consultant by the name of Jason called me about 3 weeks after the accident saying he's received the report from the panel beaters and I should authorise the quote. He went on to tell me that the first quote of R46 000.00 he disputed and had managed to bring it down to R38000. I then asked if the drivers door was on the list of the things to be fixed since on the day of the accident I could not open this door. When I tried to get out to check the damage to my car the door would not open I had to use the passengers door. The petrol gage was also not working and this all happened on the day of the accident. He argued that this could not be caused by the accident I was lying. I called the customer care Dept informed them about this attitude I received from Jason, they promised they will investigate and get back to me. This is now 2 weeks after that call and no follow up from them. Instead I got a call from Angela asking I authorise the quote. I told her that I voiced my concerns about the quote that was initially given that am still waiting to hear response from customer care manager. She told me that she spoke to Jason and according to Jason the door was not affected by the accident. He is still maintaining that view. Auckhurst promised that in the event of an accident I will be covered and be put in the same position I was before the accident. Now here I have a consultant who is adamant that this is not going to happen. I am not getting any feedback from Auckhurst. Before I wrote this complaint I was holding for the resolutions manager for more than 15 minutes on my cellphone. And whenever someone picks up they promise to be putting me through only to listen to music on the other side. I am now sitting without a car for five weeks. I am so disappointed at the way this company is handling this claim. Hopefully this time I will get feedback from them.