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pheladi M

1 reviews | Active since May 2017

15 May 2017, 12:05

BAD SERVICE

<p>Am not happy with the service I received from Oakhurst insurance ever since I was involved in an accident from the 15/04/2017 and they finalised my claim on the 2/05/2017 but ever since they are not communicating with the panel beater that has the car, the panel beater confirmed today that they are waiting for the parts to be delivered to them as Oakhurst told them that they will order the parts, what kind of insurance is this? Who order parts for themselves? Why don’t they give the panel beater a proceed to order parts so now am going to wait for the whole month of June without my car. Am not happy at all with their kind of service its very poor and they don’t update you as their client.</p> <p> </p>

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Replies (3)
Oakhurst Insurance Company
Oakhurst Insurance Company's reply15 May 2017, 16:26
Official

Hi Pheladi

Thanks for contacting Oakhurst Insurance.

We will investigate your complaint and get back to you as soon as possible

Regards

Oakhurst Resolutions Team

Oakhurst Insurance Company
Oakhurst Insurance Company's reply16 May 2017, 09:04
Official

Good day Mpelo

Please could you supply your ID number and policy number in order for us to assist you.

Regards

Oakhurst Resolutions Team

Oakhurst Insurance Company
Oakhurst Insurance Company's reply30 May 2017, 14:02
Official

Good day Miss Maroga

As discussed earlier we confirm that the parts were ordered for the repairs to your vehicle and have been delivered to the panelbeater and repairs are underway. Your claim handler will keep you informed of progress.

We trust the above is in order.

Regards

Oakhurst Resolutions Team