1 reviews | Active since Nov 2017
Bad faith
We lodged a 3rd party claim with all supporting documents including voice recording of the negligent driver conceding that he was at fault as well as independent witness statements. Although unreasonable oakhurst undertook to finalise their investigation within 60 business days (this is extremely prejudicial when you without a vehicle such extended periods of time)
Post the 60 day period and upon further enquiries we only get the run around and told they don't have authority to provide further details.
It is clear that oakhurst is acting in bad faith and have not honoured their undertaking thay they were so quick to point out whenever we sought an upfate as to the stat us of the claim
Dear Sir/Madam
Thank you for contacting Oakhurst Insurance.
We will investigate your complaint and get back to you as soon as possible.
Regards
Oakhurst Resolutions Team
Dear Sir/Madam
Thank you for contacting Oakhurst Insurance.
We will investigate your complaint and get back to you as soon as possible.
Regards
Oakhurst Resolutions Team
Dear Muazzama Pilodia
We confirm that the third party claims’ process was explained to you and same was followed by our Liability Department. Further, correspondence regarding the outcome of your claim against our insured was sent to you on 7 November 2017.
We trust you the above in order.
Yours sincerely
Oakhurst Resolutions Team
Dear Muazzama Pilodia
We confirm that the third party claims’ process was explained to you and same was followed by our Liability Department. Further, correspondence regarding the outcome of your claim against our insured was sent to you on 7 November 2017.
We trust you the above in order.
Yours sincerely
Oakhurst Resolutions Team